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Coco Village is a 100% web based company. We don't operate any stores and all our products are exclusive and available through our website only. We ship across North America. If you are shopping from Canada, please visite our Canadian website.

One happy agent should get back to you within 48 hours. We receive a high volume of emails, but our staff carefully answers each and every one of them every day of the week, in the order they were received. Sending another email before you get a reply will put your first email to the end of the list. 

COVID-19 update: due to an important volume of emails, our team may take longer than our usual 48hrs response delay. Please do not send a follow-up if your email was sent less than 5 days ago. Please know that our team is also available on Facebook Messenger live chat from 8am to 8pm EST, 7 days a week. 

The following usual delays are applicable for items that are in stock only (not pre-orders):

United States and Canada -  2 to 10 business days

International -  14 to 60 days

Pre-orders - up to 120 days. The estimated back in stock date for your item is written directly in the product description. 

Please note that pre-orders can not be returned or exchanged. Pre-order cancellations will be subject to a 15% cancellation fee. 

We're super efficient - Your order will be prepared and shipped very quickly after it's placed! Once your order has been confirmed, it will not be possible to change it. Be sure to double check your order confirmation details to make sure everything is as intended before you submit it. 

Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges! 

We ship almost everywhere in the US. Because of important shipping costs by transportation companies, we currently don't offer delivery for the following regions: 

  • Alaska
  • American Samoa
  • Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

We take your security seriously and take every precaution necessary to ensure that your shopping experience is safe and exciting! 

No worries - All transactions conducted here are protected by Shopify Payment. All information exchanged is encrypted using the SSL protocol. Your data can not be detected, intercepted or used by any third parties. 

We accept Visa, MasterCard, American Express cards.  

Uh-oh, there can be several reasons for a credit card decline. You should reach out to your bank and let them know about the issue, they will most likely be able to fix it.

Of course! You have 30 days after delivery of your item to request a return or an exchange. ! If you wish to do so, check out our Shipping & Return Policy.

Please note that pre-orders can not be returned or exchanged, and that pre-order cancellations will be subject to a 15% cancellation fee. 

Your order will be carefully inspected before it's shipped. However, if you notice that we missed a little flaw, please let us know as soon as possible and we'll definitely rectify the situation! 

Send us an e-mail at support@cocovillage.com and let us know about your damaged product within 30 days after receiving your order.

 

Yes. Coco Village products are warranted to be free from defects in materials and workmanship when used under normal conditions and for the purpose intended. For more details, please refer to the specific product's page, under the "Warranty" section. 

Our team would be thrilled to work something out with you, bloggy parents! Please let us know about your project at support@cocovillage.com 

How do I submit an idea for a product name or blog entry? 

Please email us at support@cocovillage.com. We would love to hear from you!

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